Refund & Returns
30-Day Paddle Performance Guarantee
At ElevenZero, we’re committed to matching you with the paddle that fuels your game. That’s why every 11-0 Paddle purchased directly from https://elevenzerosports.com/ comes with a 30‑day risk‑free trial. Take it onto the court, put it through its paces—if it isn’t the right fit for your style, simply choose one of our other models or return it for a full refund. Best of all, we’ll foot the bill for return shipping!**Free return shipping applies to U.S. orders only.
How It Works
- Buy any ElevenZero Paddle at https://elevenzerosports.com/
- Play with it for up to 30 days—test grips, edge‑guard weights, tape, whatever suits you.
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Decide if it meets your expectations:
- Love it? Keep playing.
- Not quite right? Exchange for another model or send it back.
Important:
- This policy covers paddles only and applies exclusively to purchases made on https://elevenzerosports.com/.
- Paddles modified in structure (e.g. changing the butt cap, structure, face) are not eligible for trial returns.
Returns for Non‑Paddle Products
All non‑paddle items (apparel, accessories, etc.) can be returned within 30 days of receipt as long as they’re in perfect, unworn condition with all original tags and packaging intact. Refunds are issued to your original payment method; return shipping is at the customer’s expense.