Privacy policy

Last updated March 1, 2026

Thank you for choosing Eleven Zero. Sharp Cactus Inc., doing business as Eleven Zero ("Eleven Zero," "we," "us," or "our"), is committed to protecting your personal information and your right to privacy. This privacy policy explains what information we collect, how we use it, and what rights you have. If you have questions, contact us at shop@elevenzerosports.com.

This policy applies to all information collected through our website elevenzerosports.com and any related services, sales, marketing, or events (collectively, the "Services").

What Information Do We Collect?

Personal information you provide

In Short: We collect personal information that you voluntarily provide to us.

We collect information you provide when making a purchase, signing up for our email list, contacting us, or interacting with our Services. This may include:

  • Name, email address, and shipping/billing address
  • Phone number
  • Payment information (processed securely by Shopify Payments)
  • Any other information you choose to provide

Information collected automatically

In Short: Some information is collected automatically when you visit our Services.

When you visit our website, we automatically collect certain information including your IP address, browser type, device characteristics, operating system, referring URLs, and information about how you interact with our Services. This information is used for analytics, security, and to improve your experience.

How Do We Use Your Information?

In Short: We use your information to fulfill orders, improve our Services, communicate with you, and for marketing purposes with your consent.

  • Fulfill orders: Process payments, ship products, handle returns and exchanges
  • Communicate: Send order confirmations, shipping updates, and respond to inquiries
  • Marketing: Send promotional emails (with your consent; you can opt out anytime)
  • Improve our Services: Analyze usage trends, measure marketing effectiveness, and enhance your experience
  • Security: Detect and prevent fraud
  • Legal compliance: Comply with applicable laws and regulations

Who Do We Share Your Information With?

In Short: We share information with service providers who help us operate our business.

We may share your information with the following third-party service providers:

  • Shopify: Website hosting, payment processing, and order management
  • Klaviyo: Email marketing and customer communications
  • Google Analytics (GA4): Website analytics and usage reporting
  • Meta (Facebook/Instagram): Advertising and conversion tracking
  • TripleWhale: E-commerce analytics
  • Amazon Multi-Channel Fulfillment: Order fulfillment and shipping

These providers only access your data as needed to perform their services and are contractually obligated to protect it. We do not sell your personal information.

Cookies and Tracking Technologies

In Short: We use cookies and similar technologies to collect information and improve our Services.

We use cookies, web beacons, and pixels to track activity on our website, remember your preferences, and deliver targeted advertising. You can set your browser to refuse cookies, but some features of our Services may not function properly without them.

How Long Do We Keep Your Information?

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (such as tax or accounting requirements). When we no longer need your information, we will securely delete or anonymize it.

How Do We Keep Your Information Safe?

We use commercially reasonable technical and organizational security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Do We Collect Information from Minors?

We do not knowingly collect data from or market to individuals under 18 years of age. By using our Services, you represent that you are at least 18 years old. If we learn we have collected information from someone under 18, we will promptly delete it. Contact us at shop@elevenzerosports.com if you believe we have collected data from a minor.

Your Privacy Rights

In Short: You may review, change, or request deletion of your personal information at any time.

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on consent

To exercise any of these rights, email us at shop@elevenzerosports.com. We will respond within 30 days.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To make a CCPA request, email us at shop@elevenzerosports.com.

Do-Not-Track Signals

We do not currently respond to Do-Not-Track browser signals, as no uniform standard for handling these signals has been established.

Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and applicable authorities as required by law.

Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy, contact us at: