Terms of service

Last updated October 12, 2026

Introduction

These Terms of Service ("Terms") govern your use of the Eleven Zero website at elevenzerosports.com (the "Site"), operated by Sharp Cactus Inc., doing business as Eleven Zero ("Eleven Zero," "we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.

Eligibility

You must be at least 18 years old to use this Site or make a purchase. By using the Site, you represent and warrant that you meet this requirement.

Products

We make every effort to display product colors, features, specifications, and details as accurately as possible. However, we cannot guarantee that your device display will accurately reflect actual product appearance. All products are subject to availability, and we reserve the right to discontinue any product at any time. Prices are subject to change without notice.

Orders and Payment

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method submitted. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, product availability, or pricing errors.

Pre-Orders

From time to time, we may offer products available for pre-order before they are in stock. By placing a pre-order, you agree to the following:

  • Your payment will be processed at the time of purchase.
  • Estimated ship dates are provided as guidelines and are not guaranteed. Actual ship dates may vary due to manufacturing, certification, or logistics.
  • We will notify you by email if there are significant delays to your pre-order.
  • You may cancel a pre-order for a full refund at any time before the item ships by emailing shop@elevenzerosports.com.
  • Once a pre-order item ships, it is subject to our standard Return and Refund Policy.

Intellectual Property

All content on this Site, including text, graphics, logos, images, product designs, and software, is the property of Eleven Zero or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

You are granted a limited, non-exclusive license to access and use the Site for personal, non-commercial purposes only.

Prohibited Activities

When using our Site, you agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the Site
  • Engage in data mining, scraping, or similar data collection activities
  • Interfere with or disrupt the Site or its servers
  • Use the Site to transmit malware or other harmful code
  • Impersonate another person or entity
  • Use the Site for unauthorized advertising or solicitation

Cancellations, Refunds, and Returns

Please review our Return and Refund Policy for details on our 30-Day Paddle Performance Guarantee, 1-Year Warranty, and return procedures. For questions, email shop@elevenzerosports.com.

No Warranties

The Site and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components. Product warranties are governed separately by our Return and Refund Policy.

Limitation of Liability

To the fullest extent permitted by law, Eleven Zero and its officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of our products.

Indemnification

You agree to indemnify and hold harmless Eleven Zero, its officers, directors, and employees from any claims, damages, or expenses arising from your breach of these Terms or your use of the Site.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Changes to These Terms

We may update these Terms at any time. Changes take effect when posted to this page. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States. Any disputes shall be resolved in the state or federal courts located in Texas.

Privacy

Your use of the Site is also governed by our Privacy Policy.

Contact Us

For questions about these Terms, contact us at: