Privacy

ELEVEN ZERO PRIVACY POLICY

Last Updated: February 12, 2026

This Privacy Policy describes how Sharp Cactus Inc., doing business as Eleven Zero (“Eleven Zero,” “we,” “us,” or “our”) collects, uses, discloses, and retains personal information when you visit or shop at https://elevenzerosports.com (the “Site”) or otherwise interact with our services (collectively, the “Services”).

CONTACT

Email: shop@elevenzerosports.com
Mail: Sharp Cactus Inc., P.O. Box 200123, Austin, TX 78720, United States

1) SCOPE

This Privacy Policy applies to personal information we collect through the Services. It does not apply to:

  • Third-party websites, apps, or services that we do not control (even if linked from our Site).
  • Information collected by third parties acting outside our direction.

2) DEFINITIONS

“Personal information” (or “personal data”) generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) to an individual or household. It typically does not include information that is aggregated, deidentified, or otherwise excluded under applicable law.

3) PERSONAL INFORMATION WE COLLECT

We collect personal information from three main sources:
(A) you,
(B) your device/browser, and
(C) our partners/vendors.

A. Information you provide directly

Depending on how you interact with us, you may provide:

  • Identifiers & contact details: name, email address, shipping/billing address, phone number.
  • Account information: account login information and related preferences (if you create an account).
  • Order & transaction information: items purchased, order number, transaction status, returns/exchanges, discount codes.
  • Communications: content of messages you send us (email, contact form submissions), and related details.
  • Marketing information: email address and marketing preferences (e.g., newsletter sign-ups).
  • Affiliate/ambassador information (if you apply/participate): registration details (name, email, address), social handles, and payment details for commissions.

B. Information collected automatically (cookies and similar technologies)

When you use the Site, we (and our partners) may automatically collect:

  • Device & usage data: IP address, browser type, device identifiers, operating system, language, pages viewed, links clicked, referring/exit pages, timestamps, and similar activity data.
  • Approximate location: generally derived from IP address (not precise GPS).
  • Cookie/pixel data: information used to operate the Site, remember preferences, measure performance, and (depending on your choices) personalize ads.

C. Information from service providers and partners

We may receive information from third parties that help operate the Services, such as:

  • Ecommerce platform and hosting providers (e.g., Shopify).
  • Payment processors and wallet providers to process transactions.
  • Shipping, delivery, and returns providers.
  • Customer support and fraud prevention providers.
  • Advertising and analytics partners.
  • Affiliate/ambassador program providers (e.g., UpPromote) for referral tracking and program administration.

4) HOW WE USE PERSONAL INFORMATION

We use personal information to:

  • Provide the Services: process payments, fulfill orders, ship products, handle returns/exchanges, and maintain accounts.
  • Communicate with you: transactional messages (order confirmations, shipping updates), and customer support responses.
  • Marketing and promotions: send newsletters or promotional messages (you can opt out at any time).
  • Operate and improve: analytics, troubleshooting, product/service improvements, and improving user experience.
  • Advertising and measurement: measure ad performance and, where permitted and depending on your choices, deliver targeted advertising.
  • Security and fraud prevention: detect, prevent, and investigate fraud, abuse, and security incidents.
  • Legal compliance: comply with law, enforce our terms, and protect rights, safety, and property.

5) HOW WE DISCLOSE PERSONAL INFORMATION

We disclose personal information to:

  • Service providers/processors that work on our behalf (hosting, ecommerce operations, payment processing, shipping, email delivery, customer service, analytics, fraud prevention).
  • Advertising and analytics partners (see Section 6).
  • Affiliate/ambassador program providers and (where applicable) referring affiliates, strictly for attribution, commission administration, auditing, and fraud prevention (see Section 7).
  • Professional advisors (legal, accounting, etc.) as needed.
  • Authorities or others when required by law or to protect rights, safety, and property.
  • Successors in connection with a merger, acquisition, financing, or sale of assets.

We do not disclose personal information to third parties for their own direct marketing purposes unless you direct us to do so or we clearly disclose it to you at the time.

6) COOKIES, TARGETED ADVERTISING, AND “SALE/SHARING”

A. Cookies and similar technologies

We and our partners use cookies, pixels, SDKs, and similar technologies to:

  • Keep the Site working (e.g., shopping cart, checkout),
  • Remember preferences,
  • Measure performance, and
  • Provide advertising (including interest-based advertising), where permitted and depending on your choices.

B. “Sale,” “sharing,” and “targeted advertising”

We do not sell personal information for money. However, we may allow advertising and analytics partners to collect information through cookies and similar technologies, and we may disclose certain identifiers and internet/network activity information to these partners. Depending on your state, this may be considered:

  • a “sale” of personal information,
  • “sharing” for cross-context behavioral advertising (California), and/or
  • “targeted advertising.”

C. Your choices (opt-outs and controls)

You can opt out of targeted advertising and any activity that may be considered a “sale” or “sharing” in these ways:

If you opt out, you may still see ads, but they may be less relevant. Blocking certain cookies may impact Site functionality.

D. Do Not Track (DNT)

Browsers may offer a “Do Not Track” signal. There is no consistent industry standard for DNT. We do not respond to DNT signals, but we do respond to the Global Privacy Control (GPC) signal as described above where required by law.

7) AFFILIATE/AMBASSADOR PROGRAM (UPPROMOTE)

We offer an affiliate/ambassador program that may be hosted and administered through a third-party platform (for example, UpPromote). If you participate:

  • The provider may collect information from you (as an affiliate) to administer the program, including payment details for commissions.
  • For referral tracking, cookies may be used and limited order information (such as order totals, items, and order IDs) may be processed to attribute commissions, administer the program, audit performance, and prevent fraud.
  • The provider’s own privacy practices apply to its platform; please review the provider’s privacy policy when you register.

8) CONTACT FORMS AND HCAPTCHA

If you use our contact form, it may be protected by hCaptcha. hCaptcha may collect information about your device and interactions to help prevent spam and abuse. hCaptcha’s privacy policy and terms apply:

9) SECURITY AND DATA BREACH NOTICES

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

If we are required by applicable law to provide notice of a data breach involving your personal information, we will do so as required.

10) DATA RETENTION

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • To complete transactions and provide the Services.
  • To maintain business records (including accounting, tax, returns, warranty, dispute resolution, and fraud prevention).
  • To comply with legal obligations and enforce agreements.

Retention periods vary by data type and context. We may retain aggregated or deidentified information longer where permitted.

11) CHILDREN’S PRIVACY

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate steps.

12) U.S. STATE PRIVACY RIGHTS

Depending on your state of residence and whether a state privacy law applies to our activities, you may have rights such as:

  • Right to know/access
  • Right to delete
  • Right to correct
  • Right to portability
  • Right to opt out
  • Right to non-discrimination

How to submit a request:

Verification:

To protect your information, we may need to verify your identity (and residency where relevant) before completing your request.

Authorized agents:

Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

Appeals (certain states):

If we deny your request, you may appeal by emailing shop@elevenzerosports.com with the subject line “Privacy Appeal.”

13) CALIFORNIA NOTICE AT COLLECTION AND ADDITIONAL DISCLOSURES

(Formatted exactly as provided, structured for readability.)

Includes:

  • Categories collected and purposes
  • Categories disclosed
  • “Sale”/“sharing”
  • Sensitive personal information
  • Shine the Light notice

14) NEVADA RESIDENTS

Nevada residents may opt out of certain sales of covered information under Nevada law by emailing shop@elevenzerosports.com with the subject line “Nevada Opt-Out.”

15) PROMOTIONS AND DISCOUNTS (FINANCIAL INCENTIVES)

We may offer promotions (such as a discount code) in exchange for signing up to receive marketing emails. You can opt out at any time using the unsubscribe link in our emails.

16) CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The “Last Updated” date at the top shows when it was most recently revised. Material changes will be posted on this page.

17) CONTACT

Email: shop@elevenzerosports.com
Mail: Sharp Cactus Inc., P.O. Box 200123, Austin, TX 78720, United States